Refund policy

About Returns

Important: Returns are not free. Return shipping costs are the responsibility of the customer.

Can I Return a Product?

Yes. If you are not satisfied with the product you received, you may return it within 30 days of receiving your order.

However, the following conditions must be met for a return to be accepted:

-The product must include all corresponding parts and accessories and be properly packaged.

-The product must have been handled with care and must not show damage caused by misuse.

-For products involving hygiene considerations, they must be properly cleaned before the return is initiated.

-If the product was received defective, the defect must be verified.

We reserve the right to charge the customer for return shipping costs.

Returns are processed within 7 business days. If all conditions are met, the return will be officially approved within this period.

Note: We reserve the right to reject returns of products that have been used or damaged, unless the damage was caused by an error on our part.

How to Process a Return

If your order meets the conditions above, follow these steps to initiate a return:

Send an email to: help@noragraceboutique.com 

Please include the following information:

-Order number

-Reason for the return

-Photo of the product (in case of damage)

-Full name

-Address

We will then provide you with the correct return address. Do not send the package back to the sender. It is essential that you contact us first to receive the correct return address.

Return shipping costs are the responsibility of the customer.

All returns must be shipped, at the customer's expense, to our central warehouse in Asia.