Terms of service
Welcome to Nora & Grace Boutique. Please read these Terms of Service carefully before using our website. By accessing or using our services, you agree to be bound by the terms described below.
1. General Information
1.1
The use of this website and any purchases made through it are subject to these Terms of Service, as well as our Privacy Policy.
1.2
This website is operated by Nora & Grace Boutique. The terms "we," "us," and "our" refer to Nora & Grace Boutique, while "you" and "your" refer to the user or customer.
2. Data Protection
2.1 Data Controller
The controller responsible for the processing of personal data on this website is Nora & Grace Boutique. We take the protection of your personal data seriously and process it in accordance with applicable data protection laws.
2.2 Secure Data Transmission
This website uses SSL/TLS encryption to protect your personal data. You can identify a secure connection by the "https://" prefix in your browser's address bar and the lock icon.
2.3 Data Collected When Visiting the Website
When you visit our website without registering or providing us with information, we only collect the technical data necessary to display and operate the website correctly, which may include:
-Page visited
-Date and time of access
-Amount of data transferred
-Referring website
-Browser and operating system
-IP address, which may be anonymized
The processing of this data is based on our legitimate interest in maintaining the functionality, security, and stability of our website.
2.4 Use of Cookies
We use cookies to improve the user experience and enable certain website functions, such as remembering products added to your shopping cart. Some cookies are deleted when your session ends, while others remain stored for future visits.
You can manage your cookie preferences through your browser settings and, where available, through our cookie consent tools.
2.5 Contact Forms and Communications
If you contact us through our contact form or by email at help@noragraceboutique.com, we collect the information you provide so that we can respond to your request.
This data may be processed based on our legitimate interest in responding to your inquiry or, where applicable, for the performance of a contract.
2.6 Customer Accounts and Orders
The information you provide when creating a customer account or placing an order will be processed for the purpose of managing your account, processing your order, providing customer service, and fulfilling our legal obligations.
You may request the deletion of your customer account at any time by contacting us at help@noragraceboutique.com.
2.7 Newsletter
If you subscribe to our newsletter, we will use your email address to send you promotions, offers, and information about our products.
You can unsubscribe at any time by using the unsubscribe link included at the bottom of our emails or by contacting us at help@noragraceboutique.com.
2.8 Marketing to Existing Customers
If you have provided your email address when making a purchase, we may send you marketing communications regarding similar products where permitted by applicable law.
You may object to receiving such communications at any time.
3. Prices and Payments
3.1
All prices displayed in our store include applicable taxes unless otherwise stated and are shown in the currency displayed at checkout.
3.2
Payment may be made using the payment methods available at checkout, such as credit or debit card, PayPal, or other payment methods offered through our payment providers.
3.3
We reserve the right to change our prices at any time. However, the price charged for an order will be the price displayed at the time the purchase is completed.
4. Shipping and Delivery
4.1
Orders are generally processed within 1–3 business days. Estimated delivery times may vary depending on the customer's location, but generally range from 7–14 business days.
4.2
Nora & Grace Boutique is not responsible for delays caused by circumstances beyond our reasonable control, including customs procedures, strikes, transportation disruptions, or other external events.
4.3
The customer is responsible for providing a complete and accurate shipping address. We are not responsible for failed or delayed deliveries resulting from incorrect or incomplete information provided by the customer.
5. Right of Withdrawal and Returns
5.1
Customers have the right to withdraw from their purchase within 30 days of receiving the product, without having to provide a reason, subject to applicable consumer protection laws and the conditions set out below.
5.2
To request a return, the customer must first contact us by email at:
Please include:
-Order number
-Reason for the return
-Full name
-Shipping address
-Photos of the product, if the return concerns a defect or damage
5.3
Important: Returns are not free of charge. The customer is responsible for the cost of return shipping.
Returns must be sent to our designated return facility in Asia. The return address and instructions will be provided by email after the return request has been reviewed.
5.4
Products must be returned unused, clean, and with all original accessories and packaging, where applicable.
5.5
Once the returned product has been received and inspected, we will process the applicable refund within a maximum of 7 business days, subject to applicable law and the condition of the returned item.
5.6
We reserve the right to refuse returns where products have been used, damaged through customer misuse, or do not meet the applicable return conditions. This does not affect any mandatory consumer rights that cannot legally be excluded.
6. Legal Warranty
6.1
Our products are covered by any mandatory legal conformity and consumer protection rights applicable under the law.
6.2
In the event that a product is defective or does not conform to the applicable requirements, the customer may be entitled to repair, replacement, price reduction, or refund, depending on the circumstances and applicable law.
7. Limitation of Liability
7.1
To the extent permitted by applicable law, Nora & Grace Boutique shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.
7.2
We reserve the right to modify, update, suspend, or discontinue any part of the website at any time, where permitted by law.
8. Applicable Law and Jurisdiction
8.1
These Terms of Service shall be governed by the applicable laws governing our business and the relevant consumer protection laws applicable to the customer.
8.2
Any dispute relating to the use of this website or purchases made through it shall be subject to the jurisdiction of the competent courts in accordance with applicable law, including any mandatory consumer rights concerning the customer's place of residence.
9. Contact
If you have any questions regarding these Terms of Service, you can contact us at:
10. Changes to These Terms
10.1
Nora & Grace Boutique reserves the right to modify these Terms of Service from time to time.
10.2
Any changes will become effective when published on the website. We recommend reviewing this section periodically to stay informed about any updates.
11. Force Majeure
11.1
We shall not be responsible for any failure or delay in fulfilling our obligations when such failure or delay results from circumstances beyond our reasonable control, including but not limited to:
-Natural disasters
-War, terrorism, strikes, or labor disputes
-Interruptions to public services or transportation networks
-Epidemics, pandemics, or government restrictions
-Other events beyond our reasonable control
12. Severability
12.1
If any provision of these Terms of Service is declared invalid, illegal, or unenforceable, that provision shall be removed or limited to the minimum extent necessary, without affecting the validity and enforceability of the remaining provisions.
13. Acceptance of the Terms
13.1
By placing an order with Nora & Grace Boutique, the customer acknowledges and agrees to these Terms of Service.
13.2
If you do not agree with any of these terms, please do not use our services or place an order through our store.